Christmas Shutdown (5pm Friday 20th December 2024 to 8am Thursday 2nd January 2025)

We will be closed over the Christmas period, closing on Friday 20th December at 5pm, and will be open again in the New year on Thursday 2nd January.

Pre-Christmas Orders

The pre-Christmas cut-off for orders will be 12:00pm Thursday 19th December 2024. Orders placed after that will be processed when we return in the New Year, and dispatched within 5 working days of 2nd January.

You can place an order at any time as normal online over the Christmas period.

Deliveries normally take place Monday to Friday, excluding bank and public holidays, usually between 8am to 6pm.

Deliveries are made using a tail lift vehicle, which requires a solid, flat surface for the offload.

Unless otherwise requested, all deliveries are to the kerbside only (e.g. in the road adjacent to the kerb). We recommend reserving some space for your delivery. The driver may attempt to place the product on a driveway at their discretion. Please note, we cannot deliver onto a slope.

When we confirm your order has been despatched by email, you should:

• Check the address details and telephone number so that we can contact you if necessary on the day of delivery.
• Ensure the delivery area is flat and solid enough to take the weight of a pallet truck.
• Advise of any constraints which may restrict access to the delivery address.

Please ensure you or your representative is available to sign for the delivery, otherwise, you may be liable for a re-delivery charge per pack if the goods are unable to be left.

For large orders, alternative delivery methods can be arranged. Please call our office on 01993 608 824 to discuss any delivery requirements or to seek clarification.

Whilst every effort is made to deliver the products on the agreed delivery date, we cannot be held responsible for matters beyond our control that results in your products not arriving on the day specified.

We only ship to mainland UK addresses.

Limited Vehicle Access

Narrow and small lanes, etc, may not be suitable for our delivery vehicles. Standard vehicle sizes are 18-tonne (L: 11m x W: 2.55m x H:4m) and 7.5-tonne (L: 7.8m x W: 2.55m x H:3.5m), the latter being the size of a dustbin lorry. If your delivery address has limited access (e.g. a bin lorry cannot get to the delivery address normally), please let us know when placing the order. This can be done (in the delivery notes field in the checkout, or via email [email protected] or by talking to a member of our sales team when place this order by phone).

We will then see if delivery is possible, and what the additional cost may be for any specialist vehicles required (e.g. hi-ab crane, moffatt truck or smaller 3.5-tonne Luton Van). We will contact prior to despatch of goods, and you can accept any additional delivery costs, designate an alternative shipping address or cancel the order at that time.

Delivery Cut-Off Time (Same day Despatch)

Cut-off time for same day despatch is 12pm (Noon). All orders made after this time will be despatched the next working day.

For example, an order placed at 2pm for next day delivery on a Monday will be despatched on Tuesday for delivery Wednesday. 

Small Item Courier

All small items such as Pointfix Jointing compound, paving sealers, and paving cleaners are sent via a separate courier service. 

My Delivery is late. Am I entitled to compensation?

We strongly advise not to arrange any trades person or equipment hire until the goods have been delivered, in case of any unforeseen circumstances resulting in a delayed delivery. Deliveries are carried out by a third party delivery company. Whilst we make every effort for the goods to be delivered in the given time frame, this is just an estimation and never is guaranteed, therefore we cannot be held responsible for any matters beyond our control that result in your delivery being delayed. You are not entitled to any compensation. 

Shipping Price List (See zone Diagram below price list)

*3-5 working days in Zone 1 and Zone 2; 3-6 working days in Zone 3 and Zone 4; 4-7 working days in Zone 5.
**order must be placed before cut off time 12:00 noon.
***minimum lead time of 3 working days in Zone 1, 4 working days in Zone 2 & Zone 3, 5 working days in Zone 4, and 6 working days in Zone 5 - order must be placed before cut off time 12:00 noon.
****Saturday pallet deliveries have additional charges - the team will quote you separately if you request a Saturday delivery.

Please call our office on 01993 608 824 to discuss any delivery requirements or for clarification.

***Whilst every effort is made to deliver the products on the agreed delivery date we cannot be held responsible for matters beyond our control that results in your products not arriving on the expected day***

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